Services marketing :
Hoffman, K.Douglas
Services marketing : concepts, strategies & cases / K.Douglas Hoffman, John E.G.Bateson...et.al. - Australia South-Western/ Cengage Learning 2009
Includes index
Services industries--Marketing
Services marketing : concepts, strategies & cases / K.Douglas Hoffman, John E.G.Bateson...et.al. - Australia South-Western/ Cengage Learning 2009
Includes index
Services industries--Marketing