Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

By: Toister, JeffMaterial type: TextTextPublication details: New York : American Management Association, 2013Description: v, 202 p. ; 24 cmISBN: 9780814431993; 0814431992Subject(s): Customer services | Customer relations | Employees -- Training ofDDC classification: 658.8/12 LOC classification: HF5415.5 | .T65 2013
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Item type Current library Collection Call number Status Date due Barcode
BUKU BUKU al-Biruni Library
Open Shelf 		Non-fiction HF5415.5 .T65 2013 (Browse shelf(Opens below)) Available 20604
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HF5415.32 .H69 2013 Consumer behavior / HF5415.32 .S684 2013 Consumer behavior / HF5415.32 .S74 2013 The retail revival : HF5415.5 .T65 2013 Service failure : HF5429 B516 2013 Retail management : HF5429 P896 2013 Retailing management HF5429.6.I5 .S56 2012 Managing retailing /

Includes index.

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