TY  - BOOK
AU  - Hartley,Jean
TI  - Managing to improve public services
SN  - 9780521708272
PY  - 2008///
CY  - New York
PB  - Cambridge University Press
KW  - Public administration
KW  - Management
KW  - management
KW  - Evaluation
N1  - Includes index
ER  -