TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer services: career success through customer loyalty 
SN  - 0135063973
PY  - 2010///
CY  - Boston
PB  - Prentice Hall
KW  - Consumer satisfaction
KW  - Customer services
KW  - Success in business
N1  - Includes index
ER  -