TY  - BOOK
AU  - Pande,Peter S.
AU  - Neuman,Robert P.
AU  - Cavanagh,Roland R.
TI  - THE SIX SIGMA WAY: How to Maximize the Impact of Your Change and Improvement Efforts 
SN  - 9780071497329
AV  - TS156 .P36 2014
U1  - 658.5 
PY  - 2014///]
CY  - New York
PB  - McGraw-Hill Education
KW  - Six sigma (Quality control standard)
KW  - Quality control
KW  - Statistical methods
KW  - Continuous improvement process
KW  - Production management
N1  - Includes bibliographical references and index; A powerful strategy for sustained success -- Key concepts of the six sigma system -- Applying six sigma to service and manufacturing -- The six sigma roadmap -- Is six sigma right for us now? -- How and where should we start our efforts? -- Leadership actions to launch and guide the efforts? -- Leadership actions to launch and guide the effort -- Preparing black belts and other key roles -- Training your organization for six sigma -- The key to successful improvement: selecting the right six sigma projects -- Identifying core processes and key customers (roadmap step 1) -- Defining customer requirements (roadmap step 2) -- Measuring current performance (roadmap step 3) -- Six sigma process improvement (roadmap step 4A) -- Six sigma process design/redesign (roadmap step 4B) -- Expanding and integrating the six sigma system (roadmap step 5) -- Advanced six sigma tools: an overview -- Conclusion: Twelve keys to success
N2  - Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits
ER  -