TY  - BOOK
AU  - Kutz,William A.
TI  - Introduction to reference work
T2  - Reference service and reference processes
SN  - 0070336385
PY  - 1992///
CY  - New York
PB  - McGraw Hill Inc
KW  - Reference books bibliography
KW  - Reference service (libraries)
N1  - Includes index
ER  -