TY  - BOOK
AU  - Katz,William A.
TI  - Introduction to reference work: Reference services and reference processes 
SN  - 0070333343
PY  - 1982///
CY  - New York
PB  - McGraw Hill Book Company
KW  - Reference books
KW  - Reference services (libraries)
N1  - Includes index
ER  -