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Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.

by Toister, Jeff.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, 2013Availability: Items available for loan: 1 Call number: HF5415.5 .T65 2013.

Recruiting, interviewing, selecting & orienting new employees / Diane Arthur.

by Arthur, Diane.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2012Other title: Recruiting, interviewing, selecting and orienting new employees.Availability: Items available for loan: 3 Call number: HF5549.5.R44 A75 2012, ...

Employee training and development / Raymond A. Noe.

by Noe, Raymond A.

Edition: 6th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill/Irwin, c2013Online access: Publisher description | Table of contents only Availability: Items available for loan: 11 Call number: HF5549.5.T7 N59 2013, ...

Performance management / Herman Aguinis.

by Aguinis, Herman, 1966-.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston : Pearson, c2013Availability: Items available for loan: 1 Call number: HF5549.5.R3 A38 2013.

Human resource management in Malaysia theory & practice / Tan Kwang How.

by Tan, Kwang How.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Shah Alam, Selangor : McGraw-Hill (Malaysia), 2011Availability: Not available: Withdrawn (4).

Malaysian industrial relations and employment law / Maimunah Aminuddin

by Maimunah, Aminuddin.

Edition: 8th edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Singapore McGraw Hill Book Co. 2013Availability: Items available for loan: 8 Call number: HD6950.5.M4 M336 2013, ...

Staffing organizations Herbert G.Heneman , Timothy A.Judge, John D.Kammeyey-Mueller

by Heneman, Herbert Gerhard | Judge, Timothy A | Kammeyer-Mueller , John D.

Edition: 8th edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Pangloss Industries 2014Availability: Items available for loan: 7 Call number: HF5549.5R44 H46 2014, ...

Organizational behavior / Stephen P. Robbins,Timothy A.Judge

by Robbins, Stephen P | Judge,Timothy A.

Edition: 16th edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Jersey Prentice Hall 2015Availability: Items available for loan: 3 Call number: HD58.7 R632 2015, ...

Training and development for dummies / by Elaine Biech, CPLP Fellow ; foreword by Tony Bingham, President and CEO, Association for Talent Development.

by Biech, Elaine.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, NJ : For Dummies, 2015Online access: Contributor biographical information | Table of contents only | Publisher description Availability: Items available for loan: 1 Call number: HF5549.5.T7 B489194 2015.

The performance appraisal tool kit : redesigning your performance review template to drive individual and organizational change / Paul Falcone and Winston Tan

by Falcone,Paul | Tan, Winston.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Amacom 2013Availability: Items available for loan: 3 Call number: HF5549.5.R3 .F367 2013, ...

Performance Management / Herman Aguinis

by Aguinis, Herman.

Edition: 3rd ed. Pearson New International EditionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Harlow, Essex Pearson 2014Availability: Items available for loan: 5 Call number: HF5549.5.P35 .A38 2014, ...

Developing human resource / Rosemary Thompson and Christopher Mabey

by Thompson, Rosemary | Mabey, Christopher [Author].

Series: Institute of Management SeriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: 1 Call number: HF5549 .T513 2016.

How to create a coaching culture / Gillian Jones and Ro Gorell

by Jones, Gillian | Gorell, Ro.

Series: HR FundamentalsMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; Philadelphia : Kogan Page, [2014]Availability: Items available for loan: 1 Call number: HF5549.5 .J66 2014.

Training and development / 3G E-Learning

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: USA 3G E-Learning LLC 2017Online access: Publisher description | Table of contents only Availability: Items available for loan: 1 Call number: HF5549.5. T768 2017.

Perfect phrases for coaching employee performance : hundreds of ready-to-use phrases for building employee engagement and creating star performers / Laura Poole.

by Poole, Laura (Editor).

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, [2013]Availability: Items available for loan: 3 Call number: HF5549.5.C8 P66 2013, ...

Kaunseling ditempat kerja / Hamdan Abd. Kadir

by Hamdan Abd. Kadir.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Johor Bharu UTM Press 2009Availability: Items available for loan: 1 Call number: HF5549.5.C8 .H35 2009.

Staffing organizations / Herbert G.Heneman , Timothy A.Judge, John D.Kammeyey-Mueller

by Heneman, Herbert Gerhard | Judge, Timothy A | Kammeyer-Mueller , John D.

Edition: 7th edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Mendota Drive, Middleton McGraw Hill 2012Availability: Items available for loan: 3 Call number: HF5549.5 R44 . H46 2012, ...

Kecemerlangan amalan pengurusan penyeliaan kontemporari / Chek Mat

by Chek Mat [author].

Edition: Cetakan pertama, 2016Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Kuala Lumpur : Institut Terjemahan & Buku Malaysia, 2016Manufacturer: Ampang, Selangor : Global Smart Printing Sdn. Bhd Other title: Pengurusan penyeliaan.Availability: Not available: Withdrawn (1).

Penilaian prestasi : konsep dan pelaksanaan / Ab Aziz Yusof.

by Ab Aziz Yusof [author.].

Material type: Text Text; Format: print ; Literary form: Not fiction Sintok UUM Press 1999Availability: Items available for loan: 3 Call number: HF5549.5 .P35 A229 1999, ...

Supervision : managing for results / John W. Newstrom.

by Newstrom, John W.

Edition: 10th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : McGraw-Hill, c2013Availability: Items available for loan: 3 Call number: HF5549 .N558 2013, ...

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