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		Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. by Toister, Jeff. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, 2013Availability: Items available for loan: 1 Call number: HF5415.5 .T65 2013. Place hold Add to cart (remove)
		Customer-oriented marketing strategy : theory and practice / Tevflik Dalgic and Tulay Yeniceri. by Dalgic, Tevfik \| Yeniceri, Tulay. Series: Marketing strategy collectionMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Business Expert Press, 2013Availability: Items available for loan: 1 Call number: HF5415.5 .D35 2013. Place hold Add to cart (remove)
		Customers first [electronic resource] : dominate your market by winning them over where it counts the most / by Bolivar J. Bueno. by Bueno, Bolivar J \| Books24x7, Inc. Material type: Text; Format: electronic available online ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2012Online access: Full text available from Books24x7 BusinessPro Collection Availability: Items available for loan: 1 Call number: HF5415.1255 .B84 2012. Place hold Add to cart (remove)
		Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan. by Buttle, Francis \| Maklan, Stan. Edition: Third edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: London ; New York, : Routledge, Taylor & Francis, 2015Availability: Items available for loan: 1 Call number: HF5415.5 .B875 2015. Place hold Add to cart (remove)

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