000 00614nam a22002177a 4500
001 0000011640
003 KPTM
008 140218s9999 000 0
020 _a0131230298
090 0 0 _aHF5438.25
_bM284 2004
100 1 _aManning, Gerald L
245 1 0 _aSelling today :
_bcreating customer value /
_cby Gerald L.Manning, Barry L.Reece
250 _a9th ed
260 _aNew York
_bPearson Edu
_c2004
300 _a527 p.
_bill.
_c25 cm.
504 _aIncludes bibliographical references & index
650 0 _aCustomer service
650 0 _aSelling
700 1 _aReece, Barry L.
942 _cBOK
999 _c10815
_d10815