000 00586nam a22002057a 4500
001 0000013035
003 KPTM
008 140218s9999 000 0
020 _a9780324568363
090 0 0 _aHD31
_bP737 2008
100 1 _aPlunkett, Warren R
245 0 0 _aManagement :
_bmeeting and exceeding customer expectations /
_cWarren R.Plunkett, Raymond Fattner, Gemmy S.Allen
250 _a9th ed
260 _aMason,OH
_bThomson
_c2008
300 _axxix, 704p
_bill
_c25cm
504 _aIncludes index
650 0 _aManagement
700 1 _aFattner, Raymond F
942 _cBOK
999 _c12132
_d12132