| 000 | 00626nam a22002297a 4500 | ||
|---|---|---|---|
| 001 | 0000013693 | ||
| 003 | KPTM | ||
| 008 | 140218s9999 000 0 | ||
| 020 | _a0135063973 | ||
| 020 | _a9780135063972 | ||
| 090 | 0 | 0 |
_aHF5415.5 _bT584 2010 |
| 100 | 1 | _aTimm, Paul R. | |
| 245 | 0 | 0 |
_aCustomer services : _bcareer success through customer loyalty / _cPaul R.Timm |
| 250 | _a5th ed | ||
| 260 |
_aBoston _bPrentice Hall _c2010 |
||
| 300 |
_axii, 226p _bill _c25cm |
||
| 504 | _aIncludes index | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aSuccess in business | |
| 942 | _cBOK | ||
| 999 |
_c12773 _d12773 |
||