| 000 | 00497nam a22001577a 4500 | ||
|---|---|---|---|
| 001 | 0000013800 | ||
| 003 | KPTM | ||
| 008 | 140218s9999 000 0 | ||
| 090 | 0 | 0 |
_aHD9980.5 _bH644 2009 |
| 100 | 1 | _aHoffman, K.Douglas | |
| 245 | 0 | 0 |
_aServices marketing : _bconcepts, strategies & cases / _cK.Douglas Hoffman, John E.G.Bateson...et.al. |
| 260 |
_aAustralia _bSouth-Western/ Cengage Learning _c2009 |
||
| 504 | _aIncludes index | ||
| 650 | 0 |
_aServices industries _xMarketing |
|
| 942 | _cBOK | ||
| 999 |
_c12878 _d12878 |
||