| 000 | 00983cam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | 17330789 | ||
| 003 | KPTM | ||
| 005 | 20140711024620.0 | ||
| 008 | 120604s2013 nyu 001 0 eng | ||
| 010 | _a 2012021284 | ||
| 020 | _a9780814431993 | ||
| 020 | _a0814431992 | ||
| 040 |
_aDLC _cDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.T65 2013 |
| 082 | 0 | 0 |
_a658.8/12 _223 |
| 100 | 1 | _aToister, Jeff. | |
| 245 | 1 | 0 |
_aService failure : _bthe real reasons employees struggle with customer service and what you can do about it / _cJeff Toister. |
| 260 |
_aNew York : _bAmerican Management Association, _c2013. |
||
| 300 |
_av, 202 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aEmployees _xTraining of. |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBOK |
||
| 999 |
_c13270 _d13270 |
||