000 00368nam a22001457a 4500
001 0000009752
003 KPTM
008 140218s9999 000 0
020 _a0717297403
090 0 0 _aHD30.15
_bP346 Vol 9 2003
100 1 _aPayne, Shelia
245 1 0 _aDelivering Customer Service /
_cby Shelia Payne
490 0 _aGrolier Business Library
942 _cBOK
999 _c9279
_d9279